Terms of Service

1. Terms used in these rules

1.1. Provider – Shopogolic Ltd, unified registration number GB178621188, which provides parcel acceptance, sorting, repacking, and further delivery of parcels from DE (Germany), PL (Poland), FR (France), IT (Italy), NL (the Netherlands), LT (Lithuania), and other countries to warehouses and branches in Latvia.

1.2. Customer – a natural or legal person who has registered on the website www.deshop.lv and placed an order to one of the DESHOP warehouses

1.3. Website – the platform www.deshop.lv, where the Customer registers, enters and stores personal data, places orders, and instructs the Provider to receive, store, and transport parcels purchased and paid for by the Customer.

1.4. Parcel – any type of courier parcel or cargo (box, bag, roll, pallet, container, envelope, etc.) received at the address of the Provider’s warehouse.

1.5. Seller – an online store, private individual, or company from whom the Customer has remotely purchased and paid for goods.

1.6. Warehouse – the address of the Provider’s branch that provides parcel receiving, storage, sorting, packing, forwarding, and related services.

1.7. Delivery Order – an application submitted on the Website for receiving selected parcels at the office or with additional delivery to an address, parcel locker, or parcel terminal within Latvia.

1.8. Customer Account – a personally registered account on www.deshop.lv for access to delivery information and for placing orders

1.9. Provider’s Partner – a DESHOP partner (DPD, Omniva, ZIticity, IziPizi, Latvijas Pasts, SmartPosti) that performs additional delivery to an address, parcel locker, or post office.

2. Customer obligations when using DESHOP services

2.1. Provide accurate contact information in the customer account (first name, last name, email address, phone number)

2.2. When sending goods to one of the DESHOP warehouses, you must indicate the exact warehouse address exactly as shown in the “Warehouse Addresses” section, and you must also specify DESHOP and the Customer ID. (Without the Customer ID, parcel registration may take longer and this may delay pickup and delivery.)

2.3. To receive parcels at the DESHOP office or by delivery, the Customer must place a delivery order on the website, where the delivery cost will be calculated based on the number of parcels, weight, dimensions, and the selected delivery method.

2.4. When collecting an order at the DESHOP office, you must present the order number you receive after placing the delivery order.

2.5. Comply with the rules for using the DESHOP service.

2.6. Customer responsibility at the time of collection:
When collecting a parcel at the DESHOP office, the Customer undertakes responsibility to:

• a) check the condition of the parcel packaging and make sure it is not damaged;
• b) make sure that all parcels have been received in full.

After leaving the DESHOP office, the company is no longer responsible for parcel damage or shortages.

2.7. The Customer must collect the parcel no later than 40 days after it is received at the foreign warehouse. Otherwise, depending on the number, weight, and size of the parcel, the provider may apply a storage fee at its discretion.

3. Acceptance, registration, and storage of parcels at the Warehouse

3.1. The Customer authorizes the Provider to store and transport remotely purchased and paid-for goods that are not included in the list of prohibited parcels. The list of prohibited parcels is described in section 7.

3.2. The Provider accepts parcels at the warehouse on business days from 9:00 to 17:00.

3.3. The Provider transports received parcels to Latvia according to the delivery schedule published on the website (except in cases of unavoidable complications or force majeure).

3.4. Parcels received at foreign warehouses are registered every business day.

3.5. At the warehouse in Latvia, parcels are registered using the Customer ID and added to the Customer’s account. After parcel registration is completed, You will receive an email inviting You to place a delivery order.

3.6. As soon as the list of parcels is available in the Customer’s account, the cost can be calculated, payment can be made, and the delivery method can be selected.

3.7. If a parcel is received at the Warehouse and the addressee cannot be identified, the Parcel is not transported to Latvia and is stored at the branch warehouse.

3.8. If within 40 (forty) calendar days the owner has not responded with confirmation regarding the placed order, the Provider has the right to dispose of the Parcel contents, transfer them for sale, destroy them, or otherwise deal with them to prevent further losses from storage and transportation of the Parcel. *After 40 days, the storage fee for each parcel is EUR 1 per day.

3.9. If the invoice for additional storage is not paid within 7 days, the unpaid parcels become the property of the provider SIA “DESHOP”, and the provider may sell, destroy, or otherwise dispose of them in order to reduce storage costs and recover incurred losses.

4. Proper and safe packaging

4.1. During transportation, the Parcel must be in packaging that ensures safe transport and preservation of the Parcel so that the contents cannot be damaged without damaging the packaging itself.

4.2. The contents of the Parcel must not move freely inside the packaging during handling and transportation. The Parcel contents must be packed in packaging of an appropriate size.

4.3. If the outer packaging of the Parcel is not deformed or torn, the Customer assumes responsibility for any damage to the Parcel contents that may have arisen due to improper packaging. In such cases, the Customer has the right to submit a claim to the Seller, while the Provider is released from any liability.

4.4. It is prohibited to place items in Parcel packaging whose total weight exceeds the limit specified by the packaging manufacturer and what the Parcel packaging can physically withstand.

4.5. The Provider is not responsible for Parcels that, as a result of the actions or omissions of any other third-party natural or legal persons, are not delivered to the Warehouse, or are delivered incomplete, deformed, or damaged.

5. Payment for the service

5.1. The service fee is calculated based on the Parcel packaging volume (m3), weight (kg), and the number of Parcels received (pcs.), according to the price list published by the Provider on the Website — the price calculator and detailed price list.

5.2. The Customer pays for the service depending on the selected receiving method. For collection at the office: prepayment invoice, bank card, cash. For delivery with additional shipping: prepayment invoice, Klix online payment.

5.3. The Parcel is handed over/delivered to the Customer only after the service has been paid in full. If the Customer has not paid the Provider for transportation services, the Parcel is not handed over/delivered and is held until the Provider receives 100% payment.

6. Provider liability

6.1. A distance service contract between the Provider and the Customer is considered concluded when the Customer registers on the Website www.deshop.lv. Each Customer order on the Website is considered a separate distance contract. The distance contract concluded between the Customer and the Provider consists of: a) the order placed in the system, b) the service usage rules, which form an integral part of the contract.

6.2. The Provider undertakes to deliver goods purchased by the Customer from the published warehouse addresses according to the published delivery schedule.

6.3. The Provider is responsible for the Customer’s order from the moment it is received at the warehouse until it is handed over at the office or transferred to the provider’s partner (DPD, Omniva, Smartpost, Izipizi, Latvijas Pasts).

6.4. When the Customer receives a parcel through one of our partners, it is necessary at the time of delivery to make sure that the parcel has been received in proper condition and in full. If the parcel(s) are accepted without reservations, claims from the Customer will not be considered. If the delivered goods are damaged or incomplete, they must not be accepted, and a DESHOP representative must be informed immediately, no later than within 24 hours, by email to info@deshop.lv with a description of the problem or damage that occurred or was discovered during delivery.

6.5. The Provider is not responsible for undelivered parcels that did not arrive at the Provider’s warehouse due to an incorrectly specified address.

6.6. The Provider is not responsible for received damaged parcels that were improperly packed.

6.7. The Provider is not responsible for minor or superficial damage to the Parcel packaging that may occur as a result of transportation, handling, and normal wear of the Parcel.

6.8. The Provider bears no responsibility whatsoever for the conformity of the package contents (color, the item itself, quality, or any other mismatch).

6.9. When transporting Parcels, the Provider is responsible for the presence of the Parcel packaging units but is not responsible for the contents of the Parcel packaging, except where a special contract and handover certificate have been concluded between the Provider, the Customer, and the Seller, precisely specifying the list of items contained in the Parcel packaging, their value, and technical condition, with documents confirming the Parcel value attached to the contract. The condition of the Parcel contents before loading must be documented in photographs, and printouts must be attached to the contract.

6.10. The Provider’s Warehouse has the right to inspect the contents if there are suspicions that the goods are unpaid for or included in the list of prohibited parcels, and retains the right not to transport them to Latvia, to dispose of them, return them to the seller, or otherwise handle them in order to reduce storage or transportation costs where possible.

6.11. The Provider is not responsible for damage to or shortage of Parcel contents that were handed over to the Provider or Warehouse in sealed form and that, when handed over to the Customer, have unopened and intact external Parcel packaging. The Provider is released from liability in all cases provided for in Article 45 of the Postal Law of the Republic of Latvia.

6.12. The Provider is responsible only for those Parcels that are packed appropriately for their contents.

6.13. The Provider ensures that the actual number of received Parcel packaging units is registered at the Warehouse at the end of each day with photographic recording.

6.14. The Provider has the right to refuse to accept damaged parcels.

6.15. The Provider has the right to request documents confirming payment for the parcel or goods delivered to the provider’s warehouse.

6.16. The Provider does not cover losses or provide any other compensation if a parcel is delayed.

7. List of parcels prohibited from forwarding

The Provider does not accept for transportation Parcels that contain, or are suspected to contain, any of the following:

• Narcotic or psychotropic substances, prescription medicines, as well as substances and medicines that are prohibited from being imported and sold in the Republic of Latvia.
• Pornographic or erotic materials that describe or depict sexual exploitation of children (child pornography), sexual acts between humans and animals, necrophilia, or pornographic violence;
• Items or substances whose import or circulation is prohibited in the destination countries;
• Items or substances whose export from the Republic of Latvia or circulation in the Republic of Latvia is prohibited;
• Explosive, flammable, radioactive, perishable biological substances, and infectious substances;
• Items and substances whose forwarding (transportation) is prohibited by regulations in the fields of medicine or transport (aviation).
• Any type and strength of alcoholic beverages, as well as any type of tobacco products, including chewing tobacco and electronic cigarettes.

8. Right to inspect Parcel contents

8.1. By sending purchased goods or products to any DESHOP branch warehouse, the Customer, by placing the Parcel at the disposal of the Provider, agrees that the Provider may inspect the contents of the parcel.

8.2. Inspection of Parcel packaging contents may be carried out selectively, as well as in cases where there is suspicion that the parcel has not been paid for or contains items or substances prohibited from forwarding.

9. Other provisions

9.1. The Customer has the right to submit a claim regarding the loss of a Parcel packaging unit, damage to or shortage of contents, as well as damage caused to the Parcel, no later than 7 (seven) business days after receiving the Parcel, but no later than provided by Article 53 of the Postal Law. The claim must be submitted to the Provider in accordance with the procedure established by the regulatory enactments of the Republic of Latvia. If the claim submission deadline is not observed, the Provider is released from all liability.

9.2. All disputes and claims shall be resolved through negotiations, orally or in writing. If no agreement is reached through negotiations within 30 (thirty) calendar days, the dispute shall be resolved in accordance with the regulatory enactments of the Republic of Latvia by filing a claim in court.

10. Complaints

10.1 The company’s priority is to provide top-level customer service. To submit a complaint about the company’s service, send an email including the unique number of the relevant order.

11. Parcel damage or loss

11.1 Any parcel containing items from the list of goods prohibited for transport is automatically excluded from insurance claims, loss claims, delayed delivery claims, or damage compensation. Before shipping, you must carefully review the list of parcels prohibited from forwarding.